After-sales service provided
SofTool committed to quality products and services, with after-sales support including the following
Technical Support
Provide setup and operation guidance to optimize tool performance.
Product Warranty
Provide repair or replacement for eligible products.
Maintain & Optimize
Provide maintenance advice to extend tool life and improve efficiency.
Rapid Response
24/7 fast response with technical support and solutions.
Customized Solutions
Tailored tool design and optimization services to meet clients' specific requirements
Global Logistics Support
On-time delivery with follow-up support to ensure production.
Frequently Asked Questions
What’s your delivery time?
If a case of stock, generally within 3-5 days for delivery arrangement.Others require custom need 15-30 days.
Do you have MOQ?
For our standard products no MOQ is required; For non-standard, it depends.
What’s your payment way?
T/T
Could you undertake customized?
Yes. We support OEM&ODM business.
Where do you export?
Our products can be exported Globally.
Are you factory or Trade Company?
We are factory.
How to control the quality of your product?
Our products meet the standard of ISO9001, We have our own perfect testing equipment and sophisticated detection personnel.
What’s your package?
Plastic bay + packing box. Set product have special kit box.
If you can supply the technology support or training?
YES.
Guarantee period?
1 year
How about the quality of your products?
Adhering to the service tenet of quality-oriented, customer first, we take advantage of technology, capacity and scale to provide customers with stable quality products and fast delivery services.
